What you need to know
If you have made a complaint to Ofsted, but you are unhappy with how your complaint was handled, you can ask the Independent Complaints Adjudication Service for Ofsted (ICASO) to conduct a review.
The adjudicator is independent from Ofsted.
The ICASO is administered by the Centre for Effective Dispute Resolution (CEDR).
CEDR was appointed by the Department of Education to administer ICASO in 2009 and its contract is held by the Department to ensure independence from Ofsted.
CEDR is an independent, non-profit organisation, which offers leading alternative dispute resolution, consultancy and training services. Since its founding in 1990, CEDR has helped resolve more than 20,000 disputes. CEDR operates a number of mediation and adjudicative processes for the commercial and consumer sectors, local, national and international government agencies and for other public sector parties. As well as the Independent Complaints Adjudication Service for the Office for Standards in Education (Ofsted), CEDR run the following schemes:
- ABTA Arbitration Scheme
- Coal Mining Subsidence Arbitration
- Communications and Internet Services Adjudication Scheme (CISAS)
- Consumer Code for Home Builders Adjudication
- Court of Appeal of England and Wales Mediation Pilot
- Independent Complaints Reviewing Service for the Charity Commission of England and Wales
- Independent Complaints Reviewing Service for the Homes and Communities Agency
- Funeral Arbitration Scheme
- Glass and Glazing Federation Arbitration
- National Lottery Adjudication Scheme
- Motor Codes Arbitration
- Postal Services Redress Scheme (POSTRS)
- Renewable Energy Arbitration
- Water Industry Adjudicator (WATRS)
Centre for Effective Dispute Resolution (CEDR),
International Dispute Resolution Centre,
70 Fleet Street,
Telephone: 020 7520 3800
Fax: 0845 1308 117
Textphone: 020 7520 3767