What you need to know
If you have made a complaint to Ofsted, but you are unhappy with how your complaint was handled, you can ask the Independent Complaints Adjudication Service for Ofsted (ICASO) to conduct a review.

The adjudicator is independent from Ofsted.

 
 
Dr Karl Mackie, Senior Adjudicator

Dr Karl Mackie, Senior Adjudicator

An introduction from the Senior Adjudicator

Welcome to the Independent Complaints Adjudication Service for Ofsted (‘ICASO’)

The role of the Independent Complaints Adjudication Service for Ofsted is to review the way Ofsted has responded to  complaints made by any member of the public who has been affected by the actions or decisions of Ofsted, provided that the complainant has first exhausted Ofsted’s internal complaints procedure.

The Independent Complaints Adjudication Service for Ofsted may investigate any alleged failure by Ofsted to follow proper procedures, discourtesy, behaviour of Ofsted staff or contractors, discrimination or injustice, delay and the failure to accept and apologise for mistakes made.

The Independent Complaints Adjudication Service for Ofsted is independent of Ofsted and whilst the Independent Complaints Adjudication Service for Ofsted cannot overturn inspection judgements or decisions made by Ofsted, it may offer an independent view on complaints and provide recommendations, advice and guidance to Ofsted to help it to achieve best practice in complaints handling procedures. Ofsted does not have to comply with the recommendations but, if it does not comply, must publish its reasons for not doing so.

The Independent Complaints Adjudication Service for Ofsted is accountable to the Secretary of State for Education and is obliged to produce an annual report on its work.

Dr Karl J Mackie CBE

Dr Karl Mackie is the Senior Adjudicator for the Independent Complaints Adjudication Service for Ofsted.

 
 
 

Contact us
Centre for Effective Dispute Resolution (CEDR),
International Dispute Resolution Centre,
70 Fleet Street,
London,
EC4Y 1EU,
United Kingdom

Telephone: 020 7520 3800
Fax: 0845 1308 117
Textphone: 020 7520 3767
Email applications@cedr.com